Terms & Conditions

Please read through these terms and conditions, if you do place an order through Tyneside Prints you are agreeing to be bound by the terms and conditions as set out below.

How to order

All orders must be placed online through the website using the shopping basket facility provided. 

Method of payment

You can pay either by debit or credit card - VISA, MasterCard, Delta, Maestro, AMEX.  We are unable to accept cheques, cash, or postal orders through the website.

When you purchase products offered through Tyneside Prints your card transaction is processed through a secure Payment Service Provider (Sage Pay) and your card data is not retained.

We do not accept orders from the following countries: Balkans, Belarus, Burma/Myanmar, Cuba, Democratic Republic of Congo, Eritrea, Federal Republic of Yugoslavia & Serbia, International Criminal Tribunal for The Former Yugoslavia, Iran, Iraq, Ivory Coast (Côte d’Ivoire), Lebanon, Liberia, Libya, North Korea, Republic of Guinea, Somalia, Sudan, Syria, Zimbabwe.

Shipping

Here at Tyneside Prints we always try to dispatch your order within 2 working days of receiving it, however please allow 21 days for delivery. If you have not received your order within 21 days please let us know by emailing shop@tynesideprints.com

Shipping is calculated entirely by the weight of an order and the destination. Once you have selected the items you want, the basket will show the cost for your chosen delivery address.

UK delivery delivery is either by Royal Mail or courier. Overseas delivery is by Royal Mail Airmail.

How long does shipping take 

Destination Delivery Aim Service
UK 3 working days Royal Mail 2nd Class or courier depending on product
WESTERN EUROPE 3 working days Royal Mail Airmail
EASTERN EUROPE 4 working days Royal Mail Airmail
REST OF THE WORLD 5 working days Royal Mail Airmail

 

Customs

When ordering goods from Tyneside Prints for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary from country to country, so you should contact your local customs office for further information.

Pricing and Availability

Tyneside Prints prices in GBP£ and include VAT at the prevailing rate when VAT is applicable. All products on our web site should be available. If however due to an error one of our products is out of stock or unavailable we will endeavour to contact you to arrange a refund or alternative delivery date.

Returns and Refunds

Tyneside Prints is committed to quality products and your satisfaction is 100% guaranteed!

If for any reason you are not completely satisfied with your purchase, you may return it within 14 days of receipt and receive a full refund for the price of the product. Shipping charges will not be refunded.

Please email shop@tynesideprints.com stating reason for return. You will be issued with a unique shop return code for your parcel.

To return your item please pack them in the original packaging and include the original dispatch note included with your order.

All returns should be sent to Tyneside Prints, Toffee Factory, Lower Steenbergs Yard, Quayside, Newcastle upon Tyne, NE1 2DF, United Kingdom

We recommend that you send goods by recorded delivery if posted within the UK.

Cancellation policy

Customers may cancel their order within 14 days of receiving their goods.

If you wish to cancel your order please email us at shop@tynesideprints.com  as soon as possible, but at the latest within 14 days of receiving your goods.

Items must be unused, unopened and in their original packaging and must be accompanied by the original delivery note. We recommend that you send goods by recorded delivery. Refunds (excluding delivery charge) will be made to the card which you originally used for the purchase.

Nothing in these conditions affects your statutory rights as a consumer.

Complaints

We aim to deal with all complaints as effectively as possible. In the first instance, your complaint may be sent to Customer Services via email at shop@tynesideprints.com

We aim to acknowledge any complaint made through the website by email within 3 working days, and to conclude our investigations as soon as possible thereafter. Our acknowledgement will always include the name of the person who is handling your case. A likely timescale for resolution will be provided upon request, but this timescale will be dependent upon the specific nature of the complaint

Data Protection and Privacy

We respect your absolute right to privacy. Because of this, any information that you give us will never be given or sold to any other organisation under any circumstance without your express permission. Any privacy queries should be emailed to info@tynesideprints.com.

Any details which you provide to us from which we can identify you are held and processed lawfully and in accordance with the Data Protection Act 1998. Any questions regarding our privacy policy should be directed to info@tynesideprints.com.

We may use the information you give us to contact you in case of fulfilment difficulties, to send details of our new services or to assist us in understanding our customers better. If you do not wish to receive details of our new services etc, simply send an email to info@tynesideprints.com at any time.

To place an order we request contact information for order fulfilment and customer services purposes (such as name, email address, delivery address and telephone number). The information that we collect may be used to contact you in case of difficulty in processing an order or to investigate customer services issues. Tyneside Prints takes precautions to protect users' information. The servers on which we collect and store personal information are kept in a secure environment.

Financial information (such as credit card number and expiry date) is collected and held securely by Sage Pay on our behalf. This information is used for billing purposes and to fulfil customers' orders. No financial information is stored on our servers.

You may be asked whether you would like to opt in to receive further information from Tyneside Prints in the form of an email newsletter. This requires contact information such as name and email address to be retained by us for this purpose. Users who no longer wish to receive further information may unsubscribe to opt-out of receiving these communications by emailing info@tynesideprints.com.