Privacy

At Tyneside Prints we respect your absolute right to privacy. Because of this, any information that you give us will never be given or sold to any other organisation under any circumstance without your express permission. Any privacy queries should be emailed to info@tynesideprints.com.

Any details which you provide to us from which we can identify you are held and processed lawfully and in accordance with the Data Protection Act 1998. Any questions regarding our privacy policy should be directed to info@tynesideprints.com.

We may use the information you give us to contact you in case of fulfilment difficulties, to send details of our new services or to assist us in understanding our customers better. If you do not wish to receive details of our new services etc, simply send an email to info@tynesideprints.com at any time.

To place an order we request contact information for order fulfilment and customer services purposes (such as name, email address, delivery address and telephone number). The information that we collect may be used to contact you in case of difficulty in processing an order or to investigate customer services issues. Tyneside Prints takes precautions to protect users' information. The servers on which we collect and store personal information are kept in a secure environment.

Financial information (such as credit card number and expiry date) is collected and held securely by Sage Pay on our behalf. This information is used for billing purposes and to fulfil customers' orders. No financial information is stored on our servers.

You may be asked whether you would like to opt in to receive further information from Tyneside Prints in the form of an email newsletter. This requires contact information such as name and email address to be retained by us for this purpose. Users who no longer wish to receive further information may unsubscribe to opt-out of receiving these communications by emailing info@tynesideprints.com.

Do we use cookies?
Yes. A cookie is a piece of text which asks permission to be placed on your computer’s hard drive. Your browser adds that text in a small file. A cookie helps us to analyse web traffic and allows websites to respond to you as an individual. 

Can I see the information you hold about me? And can I amend it?
You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information, please email info@tynesideprints.com.
If you believe that any information we are holding on you is incorrect, please e-mail us at info@tynesideprints.com. We will correct any information which was found to be incorrect within 28 days and without charge.
If you are unhappy with our response, you can ask the Information Commissioner to assess whether the requirements of the Data Protection Act have been met. Write to The Information Commissioner at Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.